Free training Successful sales or Professional Customer Service part - free online course - continued

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Free training Successful sales or Professional Customer Service part - free online course - continued

A telephone is a good and often necessary way to start contact. You can call someone to see if there is any chance to establish cooperation, arrange a meeting, present your offer, gather information, etc.

Telephone sales - an effective method of acquiring customers

Thanks to the telephone you can have almost uninterrupted contact with the person with whom you want to make contact, however, in the case of advanced sales talks in trade negotiations - the telephone is not always the best means of communication, because in this type of contact there is no interpersonal chemistry, influence on the partner, etc. Of course, this contact is not always needed, and some deficiencies in telephone communication can now be supplemented by modern multimedia communication (internet).

Telemarketing calls are characterized by:

  •  conciseness,
  •  they can't be long
  •  tedious arguments,

must be:

  •  short,
  •  concisely,
  •  and about

Often these conversations boil down to the monologue that the telemarketer says, but this is not the rule because it all depends on the client he encounters. Telemarketer during his work must remember that by phone he will not show the customer the goods or services advertised, so he must choose words and phrases so that they are able to show through the client's imagination what we have to offer.

The materials come from the training:

Professional Customer Service training

By using verbs and adjectives, we are able to influence the listener in such a way that he sees through the eyes of the imagination what we tell him through the telephone handset.

How to make a fruitful phone call? What is telemarketing? How to speak so that the client listens to us? You will find answers to these and many other questions in our training: "Telemarketing - profession of the future" soon available on our platform www.edukacja.poswojsku.pl

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